General Terms and Conditions

Company Information
Website: silkenanddreams.com
Sales Countries: United States
Customer service email: help@silkenanddreams.com
Customer service phone: +447830973574
Company address: 32 Kinburn Street, London SE16 6DW, United Kingdom

  1. Acceptance of Terms and Conditions.
    By accessing and placing an order with Silken and Dreams, you confirm that you agree to and are bound by the terms of service as set forth in these Terms and Conditions. These terms and conditions apply to the entire website and to all emails or other forms of communication between you and Silken and Dreams.

  2. Limitation of Liability.
    Under no circumstances will the Silken and Dreams team be liable for any direct, indirect, special, incidental or consequential damages, including without limitation loss of data or profits, arising out of the use of, or inability to use, the materials on this website, even if the Silken and Dreams team or an authorized representative has been advised of the possibility of such damages.

If your use of any materials on this website results in the need for servicing, repair or correction of equipment or data, you assume the entire cost of such servicing.

  1. License
    Silken and Dreams grants you a revocable, non-exclusive, non-transferable and limited license to download, install and use the Website strictly in accordance with the terms of this Agreement.

  2. Definitions and Important Terms.

  • Cookie: A small data file stored by your browser to enhance your experience.

  • Company: Refers to Silken and Dreams, which is responsible for your data under these terms and conditions.

  • Country: The United States, as Silken and Dreams operates exclusively in the  United States.

  • Device: Any Internet-connected device that accesses Silken and Dreams.

  • Service: Refers to the services offered by Silken and Dreams, as described on the website.

  • Third-party service: Includes advertisers, contest sponsors, and promotional and marketing partners.

  • Website: Silken and Dreams’ website, accessible via https://www.silkenanddreams.com/.

  • You: Refers to an individual or entity that registers with Silken and Dreams.

  1. Restrictions
    You agree not to do the following:

  • License, sell, rent, lease, assign, distribute or commercially exploit the website.

  • Modify, disassemble, decode or reverse engineer the website.

  • Remove or alter any copyright or proprietary notices.

  1. Return and Refund Policy.
    Thank you for your purchase from Silken and Dreams. If you are not completely satisfied with your purchase, please contact us at help@silkenanddreams.com to discuss your concerns.

  • Return period: 30 days from the delivery date.

  • Product condition: Items must be unused and in original packaging.

  • Return shipping costs:

    • For defective or incorrect items: Silken and Dreams will cover return shipping costs.

    • For non-defective returns: Customer is responsible for shipping costs.

  • Refund processing: Refunds will be processed within 10 days of receipt of the returned product.

  1. Your Suggestions
    Any feedback, comments or suggestions you provide to Silken and Dreams will remain the exclusive property of Silken and Dreams. We reserve the right to use, modify and distribute suggestions without credit or compensation to you.

  2. Consent
    By using our website, registering an account or making a purchase, you agree to these Terms and Conditions.

  3. Links to Other Websites.
    These terms and conditions apply exclusively to Silken and Dreams. We are not responsible for the content of third-party websites linked through our website.

  4. Cookies
    Silken and Dreams uses cookies to improve functionality. Disabling cookies may affect your experience on our website.

  5. Changes to these Terms
    We reserve the right to update these Terms and Conditions at any time. Changes will be published on this page.

  6. Adjustments and Updates.
    Silken and Dreams may change or discontinue services at any time without notice.

  7. Third Party Services.
    Silken and Dreams is not responsible for third-party services displayed or linked on our website.

  8. Termination
    Silken and Dreams may terminate your access to the website or services at any time without notice.

Company Information

Shop Name: Silken and Dreams
Company Name: DMD GLOBAL GROUP LIMITED
Email: help@silkenanddreams.com
Phone: +447830973574
Address: 32 Kinburn Street, London SE16 6DW, United Kingdom

Opening hours:
Monday - Friday: 08:00 - 18:00
Saturday - Sunday: 09:00 - 17:00

We do our best to respond to your email within 24 hours.