We strive to process and ship orders promptly within 24-48 hours of placement.

Once your order has been dispatched, you will receive an email notification containing tracking information. Upon receiving the dispatch email, you will find detailed tracking information to monitor the progress of your order. Simply use the provided tracking details to track your package through our delivery partner's website or in our own Track Your Order Page.

We always strive to deliver your parcel with the best carrier and service for your country. All information about the shipping times and rates by country can be found on our shipping page.

We use a return period of 30 days during which the customer may return his or her package without giving any reason. These 30 days start when the package is received. Please note that the return shipment must be sent back to us within these 30 days.

Return conditions
All returned items must be unworn and in pristine condition with all the tags still attached.

Shipping costs are not refundable.

You can find here our return policy.

We offer a variety of payment methods to make your shopping experience convenient and secure. Here are the payment methods we currently accept:

Credit or Debit Cards: We accept major credit and debit cards, including Visa, Mastercard, American Express.

Local payment methods: We accept local payment methods in some countries, such as IDEAL, BanContact, or Sofort.

PayPal: You can use your PayPal account to make purchases on our website for added convenience and security.

Mobile Payment Services: Depending on your location, we may accept mobile payment services such as Apple Pay, Shop Pay, and Google Pay

Gift Cards or Store Credit: If you have a gift card or store credit issued by us, you can use it to pay for your purchases.

Please note that the availability of payment methods may vary depending on your location and the specific products you're purchasing. If you have any questions about payment methods or need assistance with your payment, please don't hesitate to contact our customer support team.

Satin refers to a type of weave and is often made from polyester, a synthetic fabric that can feel clingy, cause static, and lacks the natural coolness and softness of real silk. Sound familiar? Discover the difference with our premium-grade Mulberry silk—luxuriously smooth, breathable, and gentle on the skin.

Most people use cotton pillowcases, but here’s something surprising—within just three days, they can harbor as much bacteria as a toilet seat. Our silk pillowcases are enhanced with silver ions that eliminate 99.7% of bacteria, helping to keep your sleep environment clean and fresh. Plus, silk is naturally soft, cooling, and hypoallergenic, making it the ideal choice for healthier, more comfortable rest.

Sure! Unlike other skin care products, our products are suitable for all skin types.

Wash by hand in cold water using our Gentle Care Laundry Detergent Strips, or machine wash on a delicate cycle. Lay flat to air dry to preserve the fabric’s softness and premium quality.

Not at all! Silk is naturally temperature-regulating and breathable, keeping you cool in warmer weather. Plus, our products are lightweight and non-bulky for maximum comfort.